IT Support
Working with technology, there are some potential problems – minor and major – that have to be solved. Furthermore, you must get these issues addressed by IT support professionals. IT support solves issues or provide assistance in using and handling computers, printers, networks, and devices.
What does IT support do?
IT support is equally responsible for installing new security software as helping forgetful employees recover lost passwords. At the same time, effective IT support solutions provide employees with the resources to quickly resolve issues and get the work back on track. Some of the more-common tasks associated with IT support:
- Planning and undertaking scheduled maintenance upgrades.
- Setting up accounts for staff, ensuring that they know how to log in.
- Solving password problems.
- Talking to employees and computer users to determine the nature of any problems they encounter.
- Responding to breakdowns.
- Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts
- Logging and processing support calls.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.