How to Choose an IT Partner You Can Actually Trust
Hi,
It’s Laimonas.
Choosing an information technology support partner feels a bit like choosing a dentist.
Everyone says they are great.
Everyone has a website.
Everyone promises fast response, great service, and “peace of mind”.
And yet, somehow, a lot of businesses still end up in pain.
Here is the uncomfortable truth.
Most companies do not choose an information technology partner.
They drift into one.
A friend recommended someone.
Someone was cheap.
Someone answered the phone first.
And then, two years later, they are stuck with slow response times, constant issues, and the feeling that their business is being held together with digital duct tape.
So let me save you a lot of trouble.
If you want to choose the right information technology support partner, here are 10 questions you should ask.
And yes, these are the same questions you can ask us at London IT Technologies.
- “How fast do you actually respond when something breaks?”
Not what it says in the contract.
Not “usually fast”.
Ask for real numbers. Real examples. Real expectations.
Because when your systems are down, response time is not a detail. It is everything.
- “What happens if my main contact is sick or on holiday?”
If the answer is “then you wait”, run.
Good information technology support is a team, not a hero.
Your business should never depend on one person being available.
- “Do you fix problems, or do you prevent them?”
Anyone can put out fires.
Professionals design systems that do not catch fire all the time.
Ask how they monitor. How they maintain. How they reduce risk before it becomes an incident.
- “How do you handle security and backups?”
If the answer is vague, that is a red flag.
You want clear answers about backups, recovery time, ransomware, access control, and responsibility.
Not “don’t worry, it’s handled”.
- “Have you ever actually tested our backups?”
Because there is only one thing worse than no backups.
Backups that do not work.
- “How do you document our systems?”
Good IT is boring and well documented.
Bad IT lives in someone’s head.
If they disappear, so does your knowledge.
- “How do you explain technical things to non-technical people?”
If they enjoy confusing you, they are not your partner.
They should make things clearer, not more mysterious.
You are paying for control, not for feeling stupid.
- “What does onboarding look like?”
If the answer is “we will figure it out as we go”, be careful.
Professional companies have a process.
They audit. They clean up. They standardise.
That is how you get stability.
- “What is included, and what is extra?”
Surprises in IT invoices are never the good kind.
You want clarity upfront.
What is covered. What is not. And how changes are handled.
- “If we grow, can you grow with us?”
Today you are 10 people.
Tomorrow you are 50.
Next year you open a new office.
Your IT partner should not become your bottleneck.
Here is the bigger point.
You are not buying IT support.
You are buying continuity.
Stability.
Sleep-at-night-ability.
Good IT should feel invisible most of the time.
Things just work.
People just work.
And when something does break, and something always does eventually, you want a partner who shows up fast, takes responsibility, and fixes it without drama.
At London IT Technologies, this is exactly how we think about partnerships.
Not as “tickets”.
Not as “hours”.
But as long-term responsibility for how your business runs on technology.
If you ask us these 10 questions, we will give you clear answers.
And if another provider gives you better ones, you should choose them.
Because the cost of bad IT is never just the invoice.
It is lost time, lost focus, lost trust, and very expensive stress.
Choose carefully.
Talk soon,
Laimonas
P.S. If you are thinking about changing your IT support, or choosing one for the first time, ask these questions. And if you want straight answers, not sales talk, have a conversation with London IT Technologies. We would rather lose a bad fit than win a wrong client.
P.S.S. If you’d like us to work with you on your local business, just reach out to us on: https://londonit.tech/book-free-consultation/
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