Voice over Internet Protocol (VoIP)
VoIP – is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Benefits:
- VoIP is cheaper than installing and maintaining a traditional phone system. Can help you save on your phone bills by more than 50%
- It is portable. VoIP allows you to make calls anytime, anywhere with access to internet connection.
- VoIP also supports videoconferencing, allowing staff to stay in contact with co-workers and clients, wherever they are.
- VoIP offers crisp and clear calls, this will improve the quality of your meetings and overall office communications.
- Using VoIP phone systems allows you to multi-task with tech-savvy devices. Suppose you are on a call within a queue. While you are waiting, you can strategize your approach to client calls you have missed as you read voicemail-to-text transcriptions that are sent directly to your email inbox.
- It has various mobile features such as auto-attendant, call-waiting, and instant video calling that traditional phones do not have.
- You can send images, videos, and documents with VoIP while making voice calls. This enables you to have impactful meetings with your staff or clients from all over the world.
How does it works?
Process is simple and stress-free for businesses. What a VoIP system does, is turn your audio recording straight into digital signals, then your broadband connection, and sends said recordings as data. On the receiving end of the ‘line’, this is then transferred back into audio.
It’s pretty much the same process as that of a normal telephone line, but it’s taking place over the internet so is more reliable.
VoIP operates across a closed, data-encrypted system means that all exchanges are completely secure. It is helpful for businesses handling personal details of their customers, or those who have privacy concerns.